Refund and Cancellation Policy

1.Scope

Different parts of our business carry different cancellation terms, because a software subscription, a consulting engagement and a registry retirement are fundamentally different transactions. This policy sets out each. Where your signed agreement specifies different terms, that agreement prevails.

2.Platform subscriptions

• Subscriptions may be cancelled at any time, effective at the end of the current billing period
• Fees already paid for the current period are not refunded on a pro-rata basis unless required by law
• Annual plans cancelled within fourteen days of initial purchase may be refunded in full, provided the platform has not been materially used
• You retain export access to your data for thirty days after cancellation

3.Professional services

Advisory and consulting engagements are staffed in advance, so cancellation terms reflect committed resource.

• Engagements may be cancelled with written notice as set out in the statement of work
• Work completed and expenses incurred up to the cancellation date remain payable
• Deposits are credited against work performed rather than refunded automatically
• Where we cancel for reasons other than your breach, unused prepaid fees are refunded

4.Marketplace transactions

Environmental asset transactions are settled through third-party registries and are treated as final. This is a structural feature of these markets, not a commercial preference.

• Confirmed purchases cannot be cancelled once settlement has been initiated
• Retirement is permanent and irreversible once submitted to the registry
• Where a transaction fails before settlement, funds are returned in full
• Errors caused by our platform are corrected at our cost, including re-sourcing equivalent credits where possible

5.How to request a refund

Send your request to billing@bnzgreen.com with your account or invoice reference and the reason for the request. We aim to acknowledge within two business days and to resolve eligible requests within ten business days.

6.Approved refunds

Approved refunds are issued to the original payment method in the original currency. Your bank or card provider may take additional time to post the credit, and currency movement between payment and refund is outside our control.

7.Disputes

If you disagree with a decision, you may escalate it to your account lead, who will arrange an independent review within our team. Nothing in this policy limits statutory rights available to you as a consumer where those apply.